Instrument Warranty

Activator Methods International, Ltd. guarantees the new I, II, EZ Grip II, ARIV, and EZ Grip IV Activator® adjusting instruments against defects in material and workmanship under normal use for two years from the date on the delivery invoice. This warranty policy includes any instrument that malfunctions or breaks under normal use, but does not include instruments that have been misused, dry fired, dropped, submerged in water, or disassembled. The two-year warranty policy does not include the Activator® V instrument. The Activator® V instrument has a one-year warranty against defects in material and workmanship under normal use from the date on the delivery invoice.

All warranties on replacement instruments revert back to the original purchase date, and no new extended warranties are given with these replacement instruments. Activator Methods warranty applies to new instruments purchased from Activator Methods or an authorized Activator Methods International Ltd. distributor.

The limited warranty described herein shall be in lieu of any other warranty, expressed or implied, including but not limited to any implied warranty or merchantability or fitness for a particular purpose. Activator Methods International, Ltd. makes no other warranties, expressed or implied. Warranty is not transferable.

Customers receiving shipments from AMI should, upon delivery of the order, conduct an inspection to verify the following conditions:

  • The product conforms to the original order (EXAMPLE: correct instrument model)
  • The product is not damaged
  • Products are operable or functional
  • The product count is accurate (EXAMPLE: if the customer orders 4 bags of MT5 tips, the customer should verify that there are 4 bags of MT5 tips in the package)

If a customer does not contact AMI within 14 days of the invoice date for any non-conformance, AMI will deem the shipment as “accepted”.

Activator Methods Shipping and Return Policy & Conditions:

Although certain shipping service options guarantee specific delivery time frames, Activator Methods is not responsible for delays in transit caused by weather, mechanical failures, strikes, natural disasters, local carrier miss-scans, or inaccurate shipping information. Customers are responsible for verifying that all shipping information is correct before submitting an order. Orders shipped via FedEx cannot be delivered to P.O. Box addresses and must be shipped via USPS. All shipping service levels for orders purchased through Activator Methods are shipped without a signature required for release. Packages left at the door of residential and/or commercial destinations are up to the discretion of the individual delivery person of each carrier and are therefore entirely outside of Activator Methods’ control. Activator Methods is not responsible for damaged, lost, or stolen orders during transit or left at the destination. If delivery confirmation is needed for the release of an order at the destination address, a ‘Signature Required’ option is available for an additional fee of $8.00. Please select the “Signature Required” shipping option by selecting add to cart from the products page of the website. If ordering by phone, please mention the “Signature Required” option item to your Customer Service representative.

No returns on all software products.

No returns on used or purchased demonstration items.

No returns are accepted on any personal items including but not limited to:

  • Tips
  • Pad Grips
  • Adjusting Shoes
  • T-shirts
  • Hats
  • Socks

Returns of instruments will be accepted for in-house credit only within 14 days of the invoice date, minus a 20% restocking fee and minus a credit card fee up to 5%, provided the items are in new condition and in the original packaging.  Instruments that are scratched, dented, cracked, broken, dropped, tampered with, or opened will not be accepted and will be returned.  No third-party shipping will be accepted.  Please allow 3 business working days for review of returned items for acceptability.  No cash refunds will be issued.  In-House credit can be used towards future product purchases.

Please allow 10-14 business days for all warranty instrument replacements.

Shipping and Handling fees are non-refundable.

Duties and Taxes resulting from shipping internationally

All orders placed with Activator Methods International, Ltd. Are shipped from the United States.  These orders are subject to any and all duties and taxes deemed appropriate by the local customs authorities of the named recipient’s destination country and are not included in the shipping costs reflected on the order.  These duties and taxes are the sole responsibility of the person or persons placing the original order.  Activator Methods International, Ltd. makes no claim of responsibility for the payment of any such duties and taxes imposed by any country as a result of the purchaser’s order.  These fees are the sole responsibility of the named recipient on the order.

Duties and Taxes resulting from shipping within the US

Activator Methods complies with all applicable tax requirements. Activator Methods collects sales taxes on physical products shipped to Alabama, Arizona, and Minnesota.

The seller has collected the simplified sellers’ use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.

The seller’s program account number is SSU-R009916844.

 Important return conditions:

  • A Return Merchandise Authorization (RMA) number must be obtained from Customer Service prior to returning any merchandise. When phoning or emailing for an authorization number to return merchandise, please contact the Customer Service department  and be prepared to give:
  • Your name and/or business name as it appears on the invoice or packing slip.
  • Your telephone number and a person to contact.
  • The reason for the return.
  • Device serial number
  • Invoice number

Activator Methods Customer Service:

Phone: (800) 598-0224 or (602) 224-0220


      • Activator Methods reserves the right to refuse or to return-collect any merchandise sent back without prior authorization of our Customer Service department. Authorized returns must be shipped pre-paid and insured to:

Activator Methods International, Ltd.
3822 E. University Dr., Suite 5
Phoenix, AZ 85034
ATTN: RMA# (Insert number from Customer Service)

When returning merchandise, please include a copy of your original invoice or packing slip to ensure prompt issuing of any credits.

Continuing Education Information

It is recommended that you contact your State Board of Chiropractic Examiners for confirmation on acceptance of the application for continuing education credits.

CE credits have been applied for in all states with the exception of states that do not accept Online Continuing Education Credits.
Palmer College will not process CE attendance certificates or release verifications to state boards without a signature.

CE hours will be granted for the number of hours a doctor spends in the Activator Institute VT Course. Not finishing the Activator Institute VT course disqualifies the attendee from receiving continuing education credit.

Questions regarding CE Credit and/or Fees and Policies can be directed to AMI’s general question email address:

Premium Web Page Subscription Terms and Conditions

Pricing: Prices reflect listing on the website. Subscription pricing is based on a July 1 to June 30 billing cycle and all subscriptions received after July 1 will be pro-rated. The prices are good for one year.

Cancellation: All cancellations must be received by Activator Methods International in writing at least 30 days prior to the renewal date. Should prices change, a notification will be mailed to credit cardholders 60 days before renewal. New listings on will be available within 15 business days from the date of this agreement.

External Links: External website links from your page are not permitted.

Web Address & Third Party Advertising: From time to time, new technologies may be added to the Activator website that may require updates to the customer’s web address. Should this occur, Activator Methods will make every effort possible to alert the customer. It is, however, the customer’s responsibility to update any third-party web advertising services of such changes should this occur. Updating third-party online advertising services including, but not limited to any type of pay­ per-click (PPC) service is strictly the responsibility of the customer.

Rating Status: Acceptance in the Activator Methods Web Marketing Program is contingent on the chiropractor maintaining his or her Proficiency or Advanced Proficiency Ratings. Chiropractors who lose their Proficiency or Advanced Proficiency Rating will no longer be eligible for listing on and their listings will be deleted. No refunds will be given. Should the chiropractor regain his or her Proficiency or Advanced Proficiency Rating before the term of this contract is complete, the listing will be re-established and will automatically renew on the anniversary date of this agreement. Time lost will NOT be prorated.

Please direct all questions regarding content to Activator Methods International at 1-800-598-0224.